When something is off, say so.

Complete policy

Most Reefer Rebel products are made on demand after an order is accepted. This Policy explains when we review a replacement, return, store credit, or refund. It does not limit rights that cannot be waived under applicable law.

Made-to-Order Items

We generally do not accept returns or exchanges solely for:

• Buyer's remorse or change of mind.
• An accidental order that entered production before we could stop it.
• An incorrect size, color, or style selected by the customer when the item matches the order.
• A preference about fit, feel, or appearance that is consistent with the product description and normal production variation.

Review the product description, size information, color, quantity, and address before submitting an order.

Problems We Will Review

Contact us if an order arrives with a:

• Misprint or significant production error.
• Damaged or defective item.
• Wrong item or variation.
• Missing item.
• Material difference from the product ordered.

Email [email protected] within 30 days after delivery. Include the order number, a clear description, and photographs showing the full item, the issue, and the packaging when relevant. Keep the item and packaging until the review is complete. A reporting period in this Policy does not shorten a non-waivable right or longer period provided by law.

Available Resolutions

After review, we may offer a replacement, a refund to the original payment method, or another resolution permitted by law. Store credit will be used only if you choose it or applicable law permits it. The appropriate resolution depends on the problem, available production capacity, and applicable law.

We may ask for additional photographs or information reasonably needed to verify the claim. We will not require you to return an item unless we provide return instructions.

Fulfillment-provider findings may help us investigate a claim, but they do not decide or limit Reefer Rebel's legal obligations to you.

Proof of Purchase and Fees

Include your order number or another method we can use to verify the purchase. If we cannot verify that the item was purchased from Reefer Rebel, we may decline the request unless applicable law requires a remedy.

Reefer Rebel does not charge a restocking fee. If a physical return is required for a covered problem, the return instructions will explain the approved method and any cost responsibility before you send the item.

Size and Preference Issues

Because a replacement item must usually be produced again, we do not guarantee free size or preference exchanges. Contact us anyway; we will explain any available paid replacement or other option without representing it as a defect claim.

Cancellations and Order Changes

Production can begin quickly. Email [email protected] immediately if you need to cancel or change an order. We will make a reasonable attempt, but cannot guarantee a cancellation, address change, size change, or design change after production begins.

If we cancel because we cannot ship within the promised time, we will provide the cancellation or delay choices and refund required by applicable law.

Return Authorization

Do not mail an item to Reefer Rebel or the fulfillment provider without contacting us first. If a physical return is needed, we will provide the correct destination, deadline, and instructions. An unauthorized return may be delayed or may not reach the facility able to process it.

Refunds

Approved refunds are sent to the original payment method when possible. We will confirm when the refund is issued. Your payment provider or financial institution controls how long it takes for the credit to appear.

Original shipping charges are generally not refunded for a change-of-mind or customer-selection issue. When a refund results from our cancellation, a covered defect, a wrong or missing item, or another fulfillment error, we will include the amounts required by applicable law and the approved resolution.

For a shipment that appears lost, contact us within 30 days after the estimated delivery date when possible so we can preserve the fulfillment provider's claim window. See the Shipping Policy for tracking and returned-package details.

Final-Sale and Promotional Items

A product page may identify a limited release, clearance item, or special promotion as final sale. Final-sale status does not eliminate our review of a damaged, defective, materially incorrect, or missing item and does not limit non-waivable legal rights.

Abuse and Fraud

We may deny claims supported by altered evidence, repeated abuse, return fraud, or a material misrepresentation. We may also limit future purchases when reasonably necessary to protect the store, while continuing to honor rights required by law.

Contact Us

For return or refund help, email [email protected] with your order number and a short description of the issue. You may also request a written copy of this Policy at that address.