Made on demand. Moved with care.

Complete policy

This Shipping Policy explains how Reefer Rebel, LLC produces and ships orders. Product availability, rates, and delivery estimates shown in the cart or checkout control for a particular order.

Where We Ship

Reefer Rebel currently ships to supported addresses within the United States. Checkout may reject a destination that a carrier, fulfillment provider, payment service, or store configuration does not support. We do not currently offer international shipping.

Made-to-Order Production

Most Reefer Rebel products are made after an order is accepted. Production time is separate from carrier transit time. A current production estimate may appear on the product page, in checkout, or in the order confirmation. General provider timing is planning information only; the shipping representation made for your order controls.

Shipping Methods and Rates

Available methods and rates are calculated at checkout from the products, destination, package requirements, and current provider rates. The method displayed for your cart is the controlling offer.

Orders shipping within the United States qualify for free shipping when the qualifying merchandise subtotal is at least $100 after discounts and before tax, and the free-shipping method is available for that cart and destination. Oversized, unsupported, provider-limited, or otherwise ineligible shipments may not qualify.

Delivery Estimates

Carrier transit begins after production is complete and the package is handed to the carrier. A delivery estimate is not a guaranteed arrival date unless checkout expressly identifies it as guaranteed. Weather, carrier operations, holidays, service disruptions, security screening, and address problems can affect delivery.

If we cannot ship within the time promised for your order, we will send a delay notice that gives a revised shipping date when one is available and the cancellation, consent, and prompt-refund choices required by applicable law. If no shipping time was stated, we will ship, obtain consent to a delay, or provide the required refund within the time required by law.

Split Shipments

Items may ship in separate packages when they are produced at different facilities or require different packaging. Split shipments may have separate tracking numbers and delivery dates. You will not be charged an unapproved additional shipping fee merely because we split a shipment.

Tracking

When tracking is available, we send it to the email associated with the order or make it available in your account. Tracking can take time to update after a label is created. A label-created status does not always mean the carrier has received the package.

Address Accuracy

Review the shipping address before submitting an order. Contact [email protected] immediately if it is wrong. We can change an address only if the order has not entered production or shipment and the provider permits the change.

We are not responsible for delays or losses caused by an inaccurate or incomplete address you supplied, but we will review the available tracking and provider options with you.

Delivery to a post office box is not guaranteed. Checkout will show whether a method is available for the address entered.

Delayed, Lost, or Delivered Packages

If tracking stalls or a package appears lost, contact us promptly so we can review the carrier and fulfillment record. When possible, report a shipment that has not arrived within 30 days after its estimated delivery date so we can preserve the fulfillment provider's claim window. If tracking says delivered but you cannot find the package, first check the address, delivery area, household members, neighbors, building staff, and carrier notices, then contact the carrier and Reefer Rebel.

A delivered scan is not an automatic denial of help. Carrier and fulfillment-provider records inform our review, but they do not replace Reefer Rebel's obligations or rights available to you under applicable law.

Damaged Packages or Items

Email [email protected] within 30 days after delivery if an item or package arrives damaged. Include your order number, a short description, and clear photographs of the item and packaging. Keep the item and packaging until we finish the review. See the Returns and Refunds Policy for the available resolutions. A reporting period in this Policy does not shorten a non-waivable right or longer period provided by law.

Undeliverable and Returned Packages

If a package is returned because of an invalid address, refusal, failed delivery, or non-collection, contact us. The fulfillment provider may hold a returned package for only 30 days after notifying us, so respond promptly if we ask whether you want reshipment. Additional shipping charges may apply when the address supplied with the order was inaccurate. Provider handling rules inform the available operational options but do not limit remedies required by law.

Contact Us

For shipping help, email [email protected] and include your order number when available.